FREQUENTLY ASKED QUESTIONS

Our fishing shirts and work shirts are cut for a relaxed, comfortable fit — perfect for long days on the water or out in the bush. They run true to size for most body types. If you prefer extra room to move or plan to layer underneath, go up a size. Check our Size Guide for full measurements across all our ranges.

To keep your gear performing and looking sharp for years to come: machine wash cold with like colours on a gentle cycle, and hang dry in the shade. Avoid bleach, fabric softener, tumble drying, and ironing directly on printed areas. These simple steps protect the UPF 50+ rating, moisture-wicking properties, and colour vibrancy.

Yes. From local businesses and station crews to fishing teams and corporate groups, we can design and supply custom apparel crafted for the outdoors. Timelines vary depending on the size of your order, the complexity of the design, how quickly design approval is confirmed, and the time of year — busy periods like Christmas can add to lead times. As a general guide, allow several weeks from design approval through to delivery. Visit our Custom Orders page to get in touch and we'll give you a more accurate estimate based on your needs.

We're incredibly proud to collaborate with talented Indigenous Australian artists including Nathan Patterson, Beau Pennefather Motlop, and Sean Kinchela. These designs tell stories of connection to country, community, and the water. We work directly with each artist to ensure their work is represented authentically and respectfully — fair compensation, creative control, and shared storytelling from the start.

We ship Australia-wide and to New Zealand. Orders are dispatched from Port Hedland, Western Australia. Standard shipping within Australia typically takes 5–10 business days — remote and regional areas may take a little longer. We also ship to New Zealand, with international shipping costs calculated at checkout. Express shipping is available for Australian orders if you need your gear sooner.

We want you to be completely happy with your purchase. If something isn't right, we accept returns on unworn items with tags attached within 30 days of delivery. Please note that custom orders cannot be returned unless faulty. Visit our Returns Policy page for full details, or contact us and we'll sort it out.

Absolutely. Most of our fishing shirt designs are available in adult and kids' sizes so the whole crew can match. Kitting out the family is one of the things our customers love most — gearing up together for adventures on the water.

Yes. We offer value packs and bundle deals to make it easier to kit out the whole family or the whole crew. Check our Deals & Bundles collection for current offers.

Yes. All our fishing shirts and weekender work shirts are rated UPF 50+, blocking over 98% of UV radiation. The protection is built into the fabric — not applied as a coating — so it won't wash out over time. Crafted for long days in the Australian sun.

Our trucker hats and full-fabric hats are OSFA (one size fits all) — designed to fit most adults comfortably with an adjustable back strap. Our 5-panel caps are cut for a kids' fit and aren't available in adult sizing. We don't currently offer adult hats in multiple sizes.

We're proudly based in Port Hedland, Western Australia — in the heart of the Pilbara. It's where the brand was born and where our love for the outdoors runs deepest.

Visit our Contact page to send us a message, or email us directly at spooledoutaustralia@outlook.com.au. We're real people and we respond to every message.